December 2021 - Current

I helped shape player experiences by uncovering insights that drove the design and development of various mobile, PC and console games. I conducted user-centered research to understand player behaviors, motivations, and barriers.

• Designed and executed qualitative and quantitative research studies, including playtests, usability tests, interviews, surveys, diary studies, CJMs, etc.

• Provided expert reviews of the products on various stages of development.

• Analyzed player feedback and behavior to identify opportunities for improving game mechanics, interfaces, and overall user satisfaction.

• Delivered actionable insights and recommendations that informed game design decisions, ensuring user retention and quality player experience.

• Advocated for the player perspective, ensuring their needs were at the forefront of the development process. Highlighted the need for accessible experience in developed products.

• Presented compelling research findings to stakeholders in various teams, catering to their specific needs.

• Collaborated closely with cross-functional teams, including designers, product managers, and developers

September 2019 - December 2021

I grew from a Junior to a Senior UX Analyst, leading and contributing to user experience research and testing for a diverse portfolio of clients across e-commerce, banking, telecom, and other industries. My work focused on delivering actionable insights to optimize digital products and services, ensuring they met both user needs and business goals.

• Conducted full cycle product research using variety of methods: UX-testing, interviews, surveys, architecture (website and catalogue) testing, CJM, JTBD, etc.

• Designed and executed research plans tailored to client needs, ensuring alignment with project objectives and timelines.

• Analyzed qualitative and quantitative data to uncover user behaviors, preferences, and challenges, translating findings into clear, actionable recommendations.

• Mentored junior team members, fostering a culture of continuous learning and best practices in UX research.

• Presented research findings and strategic insights to clients in compelling, easy-to-understand formats.

January 2019 - June 2019

• Provided assistance during classes

• Assessed student written work

• Created and implemented tools for student work assessment

March 2017 - March 2019

• Analyzed customer databases

• Analyzed available online business and remote training platforms

• Written software training materials for employees

• Designed employee training materials (textbooks, presentations, handouts)

• Created and supported collection and processing of employee assessment data

• Provided quantitative and qualitative analysis of employee assessment data